100 % Satisfaction GuaranTEAd
The staff of Umami are dedicated to building long term relationships by providing excellent customer service. We want you to be completely satisfied with our products because we rely on word-of-mouth as our most important advertising.
If, for any reason you are not completely satisfied, just follow our simple return policy to get a refund or exchange. If you do not like the flavor of a particular tea, you may return the opened bag for a refund of what is left over. Please be considerate and take advantage of our sample sizes, before purchasing large amounts of a tea you have not tried from us.
We will gladly refund the shipping cost if the return is a result of our error.
To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post.
If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.
Send the return to:
Umami Gourmet Coffee & Exotic Tea
Attn: Returns Department
6920-C Lakeside Avenue
Richmond, VA 23228
Please note that we can refund shipping costs only if the return is a result of our error.